Terms & Conditions
Last updated: September 21, 2026
Welcome to Concrete Jungle New York. These Terms & Conditions (“Terms”) govern your use of concretejunglenewyork.com and purchases made through our online store. The site is operated by The Concrete Jungle New York Company, LLC (“Concrete Jungle New York,” “we,” “us,” or “our”). By using the site or placing an order, you agree to these Terms.
1. Online Store Terms
You may use this site only for lawful purposes. You may not misuse the site, interfere with its operation, attempt unauthorized access, transmit malicious code, or use the site in a way that violates applicable law or the rights of others.
2. Product Information
We make reasonable efforts to present product descriptions, colors, images, pricing, sizing, and availability as accurately as possible. Actual colors may vary slightly depending on your screen or device. Product details and availability may change without notice.
3. Orders, Pricing & Payment
Submitting an order does not guarantee acceptance. We reserve the right to refuse or cancel an order, including in cases of pricing errors, suspected fraud, inventory issues, payment problems, or other order-processing concerns. If we cancel an order after payment has been captured, we will issue an appropriate refund to the original payment method.
For payment security, billing information should match the information associated with the payment method used at checkout. Prices are listed in U.S. dollars unless otherwise stated.
4. Promotions & Discount Codes
Promotional offers may be limited by date, product, collection, customer, or other conditions. Unless specifically stated otherwise, promotional pricing and discount codes cannot be applied retroactively to previous purchases. Discount codes must be entered at checkout and may be subject to exclusions or usage limits.
5. Shipping & Preorders
Shipping timelines shown on product pages or in our Shipping information are estimates and may vary. Preorder items ship according to the estimated timeframe stated on the applicable product page. Once an order ships, tracking information will be sent when available.
6. Returns & Exchanges
Returns, exchanges, and other post-purchase requests are subject to the return or refund policy displayed on our site at the time of purchase. Please review the applicable policy before placing your order.
7. Intellectual Property
Unless otherwise indicated, the site and its content—including text, graphics, logos, product names, photographs, artwork, design elements, and other materials—are owned by or licensed to Concrete Jungle New York and are protected by applicable intellectual-property laws. Site content may be used only for personal, non-commercial shopping purposes unless we provide written permission otherwise.
8. User Submissions
If you submit reviews, photos, comments, or other content to us, you represent that you have the right to submit that content and that it does not violate the rights of any third party or applicable law. You remain responsible for the content you submit.
9. Third-Party Services & Links
Our store may use or link to third-party services, websites, payment providers, shipping carriers, or applications. We are not responsible for the content, policies, availability, or practices of third parties. Your use of third-party services may be subject to their own terms and policies.
10. Disclaimer of Warranties
To the fullest extent permitted by law, the site and its content are provided on an “as is” and “as available” basis. We do not guarantee that the site will always be uninterrupted, error-free, secure, or free from harmful components.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Concrete Jungle New York will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the site or purchase of products. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
12. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Concrete Jungle New York and its affiliates, officers, employees, contractors, and service providers from claims or losses arising from your unlawful use of the site or violation of these Terms.
13. Privacy
Our handling of personal information is governed by the privacy disclosures and policies made available through our store. By using the site, you acknowledge that information may be processed as described in those disclosures.
14. Changes to These Terms
We may update these Terms from time to time. The version posted on this page is the current version and becomes effective when published unless otherwise stated. Continued use of the site after an update constitutes acceptance of the revised Terms.
15. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
16. Governing Law
These Terms are governed by applicable law. Any rights you may have under mandatory consumer-protection laws remain unaffected.
17. Contact Us
Questions about these Terms or an order can be sent to shop@concretejunglenewyork.com.